FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
Shipping
How long do provincial deliveries take?
Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering. The shipping cost is shouldered by the customer.
What shipping carriers do you use?
LBC for outside metro manila and other local couriers for same day delivery
Store
Where are you guys located?
Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila
What time are you open?
We are open from 8 a.m. until 11 p.m. on Monday to Sunday but feel free to order
After Sales Policy
Do you offer warranty or replacement?
We offer 1 year warranty and 7 days replacement if the unit is deemed eligible by the technicians.
For warranty, contact TekMage on Facebook at TekMage
DISCLAIMER: Kindly note that the 7-day replacement period for consumers and defective unit replacement claims are subject to evaluation and approval by the service center. They must be free from any incidents that may void the warranty.
Cancellation Policy and Note
What are the steps for Cancellation?
1. Client call for confirmation of order details.
2. If client opted to cancel, order will be cancelled in the .ph website.
3. If order was already paid, Paymongo will send out and process the refund.
4. Order will be VOIDED.
Once the order was placed, we will be contacting you via call or text to confirm the order details
-If the payment option is tagged as COD, 2 Valid IDs will be requested
-If the payment was completed via card, only confirmation of order details will be done
Delivery details will be confirmed as well
-For urgent delivery, you will be advised to book a courier to pick up the order (Lalamove etc)
-For standard delivery, ordered item can be delivered via our in-house rider
Cancellation of the order must be advised to us in the confirmation call/text. For paid order, refund will be processed by Paymongo