FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
Shipping
How long do provincial deliveries take?
Provincial deliveries usually take 5 days up to 1 and a half weeks via LBC to arrive after ordering. The shipping cost is shouldered by the customer.
What shipping carriers do you use?
We use trusted couriers depending on location:
Same-day delivery (NCR): Local couriers
Metro Manila: Trusted In-house Delivery Riders
Provincial deliveries: LBC Express / SPX for nationwide shipping in the Philippines
Store
Where are you guys located?
Sparta Philippines, 126 Pioneer St, Mandaluyong, 1550 Metro Manila
What time are you open?
We are open from 8 a.m. until 11 p.m. on Monday to Sunday but feel free to order
After Sales Policy
Do you offer warranty or replacement?
We offer 1 year warranty and 7 days replacement if the unit is deemed eligible by the technicians.
For warranty, contact TekMage on Facebook at TekMage
DISCLAIMER: Kindly note that the 7-day replacement period for consumers and defective unit replacement claims are subject to evaluation and approval by the service center. They must be free from any incidents that may void the warranty.
Cancellation Policy and Note
What are the steps for Cancellation?
You may cancel any time before your order is packed. To cancel:
1. Email ecommerce@enable.ph and include the following:
- Order ID
- Name
- Item
- Reason for cancellation
2. Once a Sales Assistant confirms receipt, we will cancel the order on our website.
3. If you have already paid, your refund will be processed through your original payment channel (5-14 business days depending on the method).
4. Your order will then be marked as voided.